After our initial 20-minute exploratory call, if we determine together that there is a good fit, we will develop a customized coaching proposal. Once the proposal is accepted, we will sign a professional services agreement and schedule our first working meeting.

We offer two types of complementary services: consulting services to support organizations in their strategic projects (implementation of new services, process optimization, change management), as well as training and professional coaching services for individuals and teams (leadership development, team management, priority management, relational intelligence).

We always start with a free 20-minute exploratory call. This conversation allows us to understand your challenges, explore your needs, and determine together how our support could help you transform your reality.

The duration varies depending on your needs and objectives. Individual coaching can last several months, while a strategic organizational project can last from a few weeks to a few months. We establish a personalized timeline based on your desired goals.

No, we primarily support SMEs with management teams, leaders of growing companies, entrepreneurs, and professionals at all levels. Our approach is tailored to the size and specific needs of each organization.

The NOVA Profile is a psychometric assessment that allows for deeper self-awareness, optimized interactions, and a better understanding of team dynamics. It is an enhanced option available for individual and group coaching that promotes synergy and relational effectiveness.

Yes, we offer customized training workshops focusing on authentic leadership, relational intelligence, communication, and team collaboration. We also create personalized programs tailored to your specific context, with follow-up and integration into your daily work.

An initial deposit is required upon signing the professional services contract. For training and coaching sessions, payment is generally made before or after each meeting. For consulting engagements, we establish a payment schedule tailored to the duration of the engagement (monthly payments or payments based on key milestones). We accept payments by Interac e-Transfer or cheque.

Yes, depending on the specific needs of your mandate, we can call upon specialist collaborators to offer you complementary expertise and ensure the achievement of your objectives.

Our distinctive approach combines four elements: a unique vision that addresses your challenges from a different angle, exceptional listening skills that quickly grasp the essence of the issues, a commitment to concrete and measurable results, and a human approach based on authenticity and trust.

We offer our services in both formats. Meetings can take place in person, virtually, or in a hybrid format, depending on your preferences and organizational reality.

From the outset, we establish clear and measurable objectives. Results may include: decisions better aligned with your values, improved team mobilization, easier achievement of your goals, improved relationship dynamics, and greater clarity on your priorities and action plan.

Our fees are determined based on the nature and scope of the support provided. For individual coaching services, we generally work on an hourly rate per session or a flat fee for a block of hours. For group training and coaching, we generally work on a flat-fee basis. For consulting engagements, we prepare a customized proposal based on your specific objectives and the scope of the engagement. During our initial consultation call, we will discuss your needs to provide you with a clear and transparent pricing structure.

Absolutely. Confidentiality is at the heart of our professional practice. All information shared during our meetings, whether in individual coaching or consultations, is treated with the strictest confidentiality. This obligation of confidentiality is formalized in our professional services agreement and adheres to the ethical standards of the certified coaching profession.

For individual coaching sessions, we require 24 business hours' notice of cancellation. Cancellations made with less than 24 hours' notice or no-shows will be charged at the full rate, except in exceptional circumstances (medical emergency, serious family situation). For group workshops or consulting engagements, specific cancellation terms are detailed in the service agreement, depending on the nature of the project.

If you need to reschedule an appointment and you notify us with 24 business hours' notice, we will reschedule the session at no additional cost, subject to availability. We understand that unforeseen circumstances can arise and we strive to be flexible while respecting the structure of the coaching program.

Yes, you can end your coaching at any time. However, for prepaid packages, the refund policy is outlined in the service agreement. We always encourage open communication if you wish to discontinue coaching so we can fully understand your concerns and, if necessary, adjust our approach to better meet your needs.